Effective Date: October 20, 2026
Farmington Valley Plumbing (“Company,” “we,” “us,” or “our”) values your privacy and is dedicated to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information, including details about our text message (SMS) communications.
Information We Collect
We may collect personal information, including but not limited to:
- Your name, address, phone number, and email address when you request our services, submit a form on our website, or opt in to receive communications.
- Information about your interactions with our website, such as IP address, cookies, and browsing data, to enhance user experience.
How We Use Your Information
We use your information to:
- Schedule and manage appointments and services.
- Communicate with you regarding your service, account, promotions, and updates.
- Provide customer support and respond to your inquiries.
Text Message (SMS) Communications
We may send you appointment reminders, service updates, account notifications, and promotional offers, depending on your preferences and consent.
Opt-In: You may opt in to receive text messages from Farmington Valley Plumbing by checking the SMS consent box on our website forms, or by providing your phone number and giving consent to our team when you request service. By opting in, you authorize Farmington Valley Plumbing to send text messages to the number you provided.
- Message frequency may vary.
- Message and data rates may apply depending on your wireless carrier and plan.
- Your consent to receive marketing messages is not a condition of purchase.
- Carriers are not liable for delayed or undelivered messages.
Opt-Out: You may opt out at any time by replying STOP to any of our messages. After you send STOP, you will receive one final message confirming that you have been unsubscribed, and you will no longer receive text messages from Farmington Valley Plumbing, including appointment reminders and promotions. You may opt back in at any time by replying START.
Help: Reply HELP to any of our messages for assistance, or contact us at [email protected] or (860) 356-3802.
Sharing of Information
We do not sell or share your mobile information with third parties, including affiliates, for their own marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
We may share other, non-mobile information with trusted service providers solely to facilitate our operations and the services you request.
Your Privacy Choices
You have the right to:
- Opt out of text messages at any time as described above.
- Contact us to request access, updates, or corrections to your personal information.
Security Measures
We take reasonable precautions to protect your information, including encryption and secure data storage.
Policy Updates
Farmington Valley Plumbing may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date will be updated accordingly.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: (860) 356-3802
- Website: farmingtonvalleyplumbing.com
Please also review our Terms & Conditions: https://farmingtonvalleyplumbing.com/terms-conditions/
By using our services and website, you acknowledge and accept this Privacy Policy.